Policies

Retail Policy

Welcome to Shell And Shore! To ensure a seamless shopping experience for our valued customers, please take a moment to familiarise yourself with our general retail policy.

1. Customer Satisfaction:

  • Your satisfaction is our top priority. If you have any questions or concerns, feel free to reach out to our customer service team at [Contact Information].

2. Returns and Exchanges:

  • We accept returns and exchanges within 14 days of purchase with the original receipt.
  • Items must be in unused and in resalable condition with all original tags attached.
  • Refunds will be issued in the original form of payment.
  • Please refer to our detailed Return and Exchange Policy on our website for more information.

3. Shipping:

  • We offer reliable shipping services. Shipping fees and delivery times may vary, and detailed information is available at checkout.
  • International shipping is available; please check our shipping policies for specific details.

4. Product Availability:

  • While we strive to keep our inventory accurate, occasionally, items may be out of stock. We appreciate your understanding and patience in such instances.

5. Privacy and Security:

  • Your privacy is important to us. We have implemented robust security measures to protect your personal information. Please refer to our Privacy Policy for details.

6. Product Information:

  • We make every effort to provide accurate product descriptions and images. If you have any questions about a product, please contact us before making a purchase.

7. Promotions and Discounts:

  • Keep an eye out for our promotions and discounts! Terms and conditions apply, and details will be provided with each offer.

8. Loyalty Program:

  • Join our loyalty program to enjoy exclusive benefits, discounts, and rewards. Details are available on our website.

9. Feedback:

  • Your feedback is invaluable to us. We welcome your comments and suggestions to enhance our services.

Thank you for choosing us! We appreciate you more than you know and look forward to providing you with a delightful shopping experience. Happy shopping!